21/03/2026
We want to take a moment to sincerely thank you for the many years of trust, loyalty, and support you’ve shown our clinic. We are incredibly fortunate to care for such a large community of genuine, compassionate pet owners. Looking after your pets is not something we take lightly — it is truly a privilege, and one we are grateful for every single day.
We are a family-owned and operated practice, with the majority of our team members being with us for over a decade, many even two decades. We pride ourselves on building long-standing relationships and providing the best care possible for both our patients and their families. We are not a corporate-owned business — we are a local team who deeply cares about our community.
Recently, there has been some commentary circulating online. While we understand that not every situation results in perfect outcomes or perceptions, we want to reassure our clients that any concerns raised through the appropriate channels have been fully reviewed, and we were found to have no case to answer.
Our focus remains unchanged: to provide compassionate, high-quality veterinary care while working within the needs and circumstances of each client. Like any small business, we must remain sustainable to continue offering the level of service our community deserves — but care and integrity will always come first.
We are proud of the strong, supportive client base we have built over the years, and we are deeply grateful for your continued trust in us.
Thank you for choosing us to care for your beloved pets — we look forward to continuing to serve you for many years to come.
Warm regards,
Dr David H***e and Dr Margret Horsley
