https://dr-sabineware.mykajabi.com/

Vet & Pet Life Coaching, Melbourne (2026)

08/02/2022

As animal health providers we seem to be stuck in a viscous loop at the moment. And the trend seems to be

➡️ clients are the enemy

The reality is that “difficult” clients are actually the minority. Majority of clients are good.

🤷🏼‍♀️ I know this is what not most of us want to hear or believe. But if every client is being perceived as “difficult” the problem most likely lies with you, not them.

🤬 Sure. Some people are hell bent on being difficult, but they are a small (thought dominating) few.

What is at the route of the definition of a “difficult” and “good” client?
✅ communication

What turns a naive client into an understanding one?
✅ communication

What resolves conflict and misunderstandings?
✅ communication

COMMUNICATION
Is one super amazing skill we all need to focus on. It takes practice and conscious effort like everything else.

➡️➡️ so back to the original point. If everyone seems to be being “difficult” towards you. It’s probably because your communication skills aren’t up to scratch.

🔑

01/02/2022

I have to admit, the enormity and relevance of this job really didn’t set in until I had a daughter 💜

For my whole career I understood that people said their pets were their “fur babies” - and I certainly met people who had a very clear parent-child relationship with their pet 🐾
I understood it. I was privy to it.

I always loved my animals but I’ll admit, I don’t think my emotions ran THAT deep. I know now it’s an emotional protection mechanism.
Then I had a daughter…

And holy hell. If the protective instincts and emotions that I feel towards this little person is what those clients with their “fur-babies” feel ….
Man our job is super important 💜

I know humans and animals are not the same. But you can’t judge how someone feels towards their pet.
And now when they tell me
🐾 “This dog is like my child” 🐾
I get it.
It doesn’t make it easier.
But I get it.

30/01/2022

We need to learn to give ourselves some credit and forgiveness in this animal health job 💜

I mean - human medicine has access to far more tests, diagnostics, research and specialists - without financial constraints and with verbal patients…

… and they still sometimes can’t figure out what’s going on! 🤔

So why when we treat animals are we so hard on ourselves. When sometimes we just have to say “I don’t know”

It’s S U P E R hard to say those 3 words. And you need to have a very good relationship with your client. But at the end of the day it’s the T R U T H.

But let’s not start saying BS to cover up the fact we don’t know. Experience is one thing.
BS is another.

27/01/2022

I’ve struggled a bit lately to find the motivation and the right words.
I’ve doubted myself, my experience, my knowledge and my ability to connect with like minded people.

Why?
Because it’s a normal human response. And a normal response to change.

I mean really, I’m a no one.
Am I famous? No.
Am I an influencer? No.
Am I specialist. Definitely not.

I’ve just been in this job a long time.
This photo was me nearly all day everyday. Large animals.

Now, because of physical issues and family I’ve been bounced back into some small animal practice. And I’m not going to lie, it rattled me.

I feel completely inferior to my younger counter parts because medicine has changed well beyond what I was taught.

So I’m trying to rebuild my confidence and trying to rebuild my knowledge.

And damn that be hard!

So if you also feel inferior or challenged or lost, it’s ok! So do I!
I’m no clinical expert here to give you medical advice.
But I’m here to tell you you’re not alone and what you feel is normal.
It doesn’t mean you should give up.

You’re made through the challenges. Not the stuff that comes easy.

19/01/2022

Today was one of those days when you realised that some of the reasons the job is so stressful, has nothing to do with Vet Med!
➡️ and everything to do with what comes with the job.

For example ….

🤯 ran out of the medication I wanted to dispense, because of a computer glitch and courier issue- but meant I had to make a different treatment plan.
➡️ stress! But nothing to do with VetMed.

🤯 Couldn’t do a stitch up on a patient because the owner didn’t want to spend the 💵
➡️ stress. Nothing to do with VetMed.

🤯 Getting all my estimates checked to make sure I don’t tell the client the wrong cost
➡️ guess what. Still not VetMed.

🤯 Knackered from trying to stay on time in consults, with late clients, diagnostics and trying to do my own procedures. All time management
➡️ and you guessed it. Nothing to do with VetMed.

There is sooo much more to Vet Med than what we are taught, what is emphasised and what is addressed.

I find my daily stresses are very little to do with clients and medicine.
What about you?

16/01/2022

🌟 We are back for 2022!! 🌟
🎙 NEW EP 🎙

COVID, and general is wreaking havoc and heartbreak on the Veterinary profession.
This means it's getting harder and harder to get your pet into the Vet, as appointments are booked out so far ahead of time.

We share some "tips" for clients on how to approach these situations - with a very important ➡️➡️ “pay it forward to other clients" message.

Because it's getting harder, more and more people are turning to Vet family members, Vet friends or "that mate of a mate I met at a party" for advice on social media and in person.
In this episode we discuss the who's, the when's and the how's of doing this.
Should you call? Message on Facebook? When? Should I do it via SnapChat?

Anyone who's ever sent or thought of sending that message to a Vet friend - this is for you!
There are a few things we would like you to know.

Happy listening! 🎧

https://www.buzzsprout.com/1764144/episodes

04/01/2022

It’s 2022 🌟
(That’s madness 🤨)

I’ve decided to make a few resolutions for myself this year.

💜 this year I want to give back to the industry - some way, some how.
I never imagined Vet being in the position it’s in - it’s the polar opposite of what it was like when I graduated (yep, like 10 years ago)

💜 this year it’s time for some industry collaboration. The animal health industry is so disjointed and so competitive. What if it could be better?

💜 I need to be nicer to myself.
I slog my guts out each week. I work 4-5 days - mother a 1 year old - look after a farm and countless creatures - manage a house - try to ride and compete - and try to be social.
I often get down, thinking I’m not doing enough, or doing anything well.
And this is something I need to improve on. Because in reality I have everything I ever dreamed of - it just comes with a LARGE workload 💜

What’s your resolutions for 2022?

20/12/2021

🔥 GAME FACE 🔥

There are soo many differences between working in a Small Animal setting 🐾 VS a Large Animal setting.

But here’s one big difference
➡️➡️ most procedures in large animal world are done IN FRONT of the client 🤪

✅ geldings ➡️ in front of client
✅ tooth removals ➡️ in front of client
✅ stitch ups, tubing, recitals, x-rays, ultrasounds ➡️ in front of the client

This is why you need some serious game face in large animal world - because only rarely can you start swearing, or crying, or trying to find another set of eyes 👀 😅

It takes a lot of skill and confidence to perform these tasks in hospital, let alone in front of people - so if this is you already
✅ You are SMASHING it ✅

And if you’re a client reading this ➡️ be kind to your new grad large animal vet. Because DAMN this is stressful!

19/12/2021

It’s that time of year 🌟

We’ve been taking a podcast break for December 🎤 but will be back in January! 🌟

This is a great time to check out our previous episodes on Spotify and Google Podcasts ✅

Have a family-filled Christmas 🎄 and a wonderful New Year 🌟
From Sabine & Bek

26/11/2021

How have you defined success in your life or your career?

Sounds corny right, but I reckon I only ever thought about this in its honest sense like 2-3 years ago 🤔

👉 when you graduate vet school it’s like there is this unspoken impression that “success” is given to the people who manage to go on and get extra qualifications, become specialists in their field and be the “go to” guru for their field.

And seriously. Congrats to those dedicated people!! 👏 seriously!

But with that comes a lot of sacrifice. I also discovered that.

So now I look at MY success as
✅ I have a healthy daughter and a hard working dedicated partner
✅ I get to spend ample amount of time with both of them 🥰
✅ I run my own business and we run our property / farm (which we own!)
✅ I have loyal clients - they’re considerate of me and my time and my knowledge
✅ my client numbers have cut down dramatically since having my daughter, but these have made my current clients even more important to me
✅ I get to ride my horses, control my schedule, do things for “me” and get to be home for our 3 person dinner every night
✅ I feel rested and present for so much of what I do now - not rushed and flustered

It’s far from the striving for all those extra letters behind my name. I have some, and that’s enough. It’s far from being “that specialist you go to”

💟 But to me this is my success 💟

So don’t let other people, or industry pressure dictate what your success is.
✅ happy doing GP practice? - did you know this is a standalone fellowship in human med. So good on you!
✅ only seeing a small number of clients? But doing high standard of work when you do. Keep doing that!
✅ Wake up happy and keen to go to work - we need more of you!

So…
How have you defined your success?

22/11/2021

⭐️ Our Top Tips ⭐️
From our recent podcast.

Management in clinic settings can be the people at the forefront of industry change - you just want to do it!

Managers 👉 see our simple tips
✅ they might seem simple, but they will often be forgotten in the “heat” of the clinic or situation.
✅ Make your staff feel listened to, considered and safe.
✅ But remember you are their manager - this can definitely bring about some hard emotions when friendships are involved.

Employees 👉 we have some advice for you
✅ managers are not mind readers so make sure they know what’s important to you. Ie: do you want an early finish every Tuesday for dance class? 💃 Let them know!
✅ make your requests reasonable and attainable - otherwise you will constantly feel dissatisfied which helps no one. So think about them carefully.
✅ schedule a meeting - don’t spring a meeting on your manager. You both need clear head space. And come to the meeting with some ideas of solutions, not just complaints.

The industry is going to change one employee at a time, one manager at a time and one clinic at a time 👉 so let’s get started!

19/11/2021

🔥NEW PODCAST EP 🔥

A common reason why people will leave their job is not because of the job, or the pay.....it'll be because of the people.

👉 HR and Management play an integral role in any practice.
But maybe they hold more of the cards of industry change than what we think.

👉 Learn what it's like being in management, including some hard to swallow truths.
👉 Learn why it's a job not suited to "just anyone" in your practice - choose them wisely!

✅ If you're an employee, Bek shares with us the best ways to approach your management team - both in situations where you're comfortable and where you're not.
✅ And what are the important "do's" when you call a meeting with your manager.

💟 The feeling of belonging in a team, no matter how big or small, is what keeps many people happy. So let's start chatting people.

Vet & Pet Life Coaching

08/02/2022

01/02/2022

30/01/2022

27/01/2022

19/01/2022

16/01/2022

04/01/2022

20/12/2021

19/12/2021

26/11/2021

22/11/2021

19/11/2021

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