29/05/2024
Are you looking for a rewarding career in the veterinary industry?
Midson Road Veterinary Clinic is an independently owned general practice in Epping, NSW. We are a small team consisting of long-term core staff members and encourage additional veterinary and veterinary nursing students to be part of the team.
Due to Staff Movement, we are searching for a new Permanent Part Time Receptionist. The focus of this role is customer service and administrative support. Experience in client services/reception in a veterinary practice would be seen as advantageous.
This role may suit an experienced vet nurse who is looking to step back a little from the clinical aspects or a freshly qualified vet nurse with experience in administrative and/or client services roles. If you are coming from a client services or reception background, animal handling or experience with animals would be preferred.
Essential Criteria:
• Passionate and committed to caring for our patients and clients.
• Proven experience in a strong customer service role.
• Exceptional customer service and communication skills.
• Possess an excellent work ethic, is reliable and has a stable work history.
• High emotional intelligence.
• Excellent written and spoken English. Other languages would be useful but not essential.
• Motivated with high energy level.
• Intermediate to advance level of computer skills in Word and Excel, email programs and Customer Relationship (CRM’s) management software.
• Knowledge of client booking systems (such as Vision) would be an advantage but we are willing to train the right candidate
• Strong ability to multitask under sometimes stressful conditions.
• Able to work in a team environment and take direction.
• Ability to keep calm under pressure.
• Some knowledge within the veterinary industry
• Ability to commit to 2-3 days per week, ideally Monday, Thursday and Friday, and possible fill ins
Duties Include but are not limited to:
• Greet clients over the phone and email with warmth and professionalism.
• Schedule appointments and manage the clinic’s reception email account.
• Collect and record client and patient information, insurance details and communication notes.
• Collaborate closely with veterinarians and nurses to ensure seamless communication regarding client and patient arrivals/departures, scheduling, documentation, medication orders and other ad hoc requirements.
• Assist with reconciling client accounts, including processing payments, insurance claims, and other financial transactions with third-party payment plan providers.
• Reception-level phone triage, with the support of the hospital’s veterinarians and veterinary nurses.
• Dealing with and managing the clinics email accounts.
• Helping clients with over the counter products.
• Stock deliveries and unpacking.
• Preparing prescriptions under the direction of the veterinarian and ensuring clients understand how to administer medications
• Bank reconciliation
• Managing Social media accounts
• Manage all aspects of clinic administration e.g. Microchips, licences.
• Some cleaning will be required
What We Offer
• An interesting, rewarding and varied role in a family run environment.
• Above award remuneration based on experience.
• Staff snacks, teas & coffees & special occasion lunches
• Staff discount after a year
If this role sounds like you, then please email your resume and a cover letter to [email protected].
You must have the right to legally live and work in Australia to apply for this job.
Applications from recruitment agencies will not be considered.
Unfortunately, phone enquiries regarding the position are unable to be answered due to workload.
Please note only shortlisted candidates will be contacted.
