Fur Fetch Grooming

25/06/2026

25/06/2026

📢 Business Hours Update

I will now be closed on Fridays in addition to Mondays.

If you already have a Friday appointment booked, that appointment will still go ahead as scheduled. Any future bookings will need to be made on my available business days.

Thank you for your continued support. I look forward to seeing all your pups!

25/06/2026

A friendly reminder that appointment reminders are a courtesy, not a requirement.

As a business owner, I do my best to send reminder messages when I can, but ultimately it is the owner's responsibility to keep track of their appointment.

Please don't wait until a reminder is sent to realise you can't make your appointment. If you know in advance that you need to cancel or reschedule, let me know as soon as possible.

Receiving a reminder less than 24 hours before your appointment does not override the cancellation policy. Last-minute cancellations still leave me with an empty spot that is very difficult to fill.

I understand things come up, but becoming upset about a rebooking fee because a reminder wasn't sent earlier isn't fair. The appointment was booked, the time was reserved, and the policy applies regardless of when a reminder is sent.

Thank you to everyone who respects my time and gives as much notice as possible when plans change.

Another thing I'd like to address. Please don't compare my business to your previous groomer. Every groomer runs their business differently. Some don't charge matting fees, extra handiling fees, or late pick-up fees. That's their choice, and I respect that.

These policies are in place because they protect my time, my income, and the extra work involved in grooming dogs that require additional handling or coat maintenance.

You are never obligated to book with me, just as I am not obligated to run my business the same way as someone else. If my policies aren't for you, that's completely okay, there are plenty of wonderful groomers out there who may be a better fit.

What isn't fair is agreeing to my policies and then arguing about them later because another groomer does things differently.

My policies are clearly stated, apply to everyone equally, and are here to keep my small business running sustainably.

25/06/2026

To be honest, I felt quite disheartened today.

A client who had previously cancelled at the last minute contacted me wanting to rebook. As per my policy, I simply reminded them that a $30 rebooking fee would apply and provided available dates. I never heard back.

Not long after, I received an enquiry for a dog with the exact same name, breed, and age, just under a different owner's name.

Maybe it was a coincidence, maybe it wasn't. But if it wasn't, it makes me sad that someone would go out of their way to avoid a policy that exists for a reason.

That appointment was originally reserved for your dog. When cancellations happen at the last minute, I often can't fill that spot and absorb the loss myself. The $30 rebooking fee isn't there to punish anyone, it's there because small businesses are the ones left carrying the cost.

A little honesty and respect goes a long way.

15/06/2026

🌟NEW SERVICE ALERT! 🌟
Our style grooming is now available!

04/06/2026

Look at that smile! 😍

After dealing with matting in the past, this beautiful poodle Gidgee is now on a regular 6-week grooming schedule thanks to her dedicated mum. Regular appointments helps prevent painful matting and keeps her coat healthy and manageable.

Consistency is key when it comes to coat care.

01/03/2026

📢 Updated Cancellation & No-Show Policy 💔🐾

This is something I never wanted to have to write, but for the sake of my small business, I need to put this in place.

Please don't just no show, tell me you can't make it. I'm left sitting there waiting for you to come to your appointment. That time was reserved especially for your fur baby. I get paid per groom, not per hour, it directly affects my income.

This is not a hobby for me. This is my full-time job. This is how I pay my bills and care for my own fur babies. So moving forward, I kindly ask for your understanding and respect.

Please note that clients who fail to show up WITHOUT notifying me will be blacklisted. All I ask is for communication if you are unable to make it. A quick call or text makes all the difference.

❌ We require at least 24 hours’ notice for cancellations or rescheduling.
• More than 24 hours’ notice — no fee.
• Less than 24 hours’ notice — a $30 rebooking fee will apply.

⏰ Arriving 15 minutes or later to your scheduled appointment will be automatically classified as a no-show and the appointment will be cancelled.
To rebook, a $30 fee must be paid prior to securing a new appointment.

Thank you to everyone who supports, respects, and understands the reality of running a small business. I truly appreciate you more than you know. 🤍🐾

29/01/2026

Where structure, softness, and precision meet. ✂️

24/01/2026

Cute doesn’t always mean easy 😉 Nail trims and face handling aren’t her favourite, but with time, trust, and gentle handling, progress is made 🐾