22/07/2026
Practice Manager โ Operations, People & Innovation
West Gippsland Vet Care | Warragul & Drouin
West Gippsland Vet Care is seeking an exceptional Practice Manager to lead our people, operations and business improvement initiatives across our Warragul and Drouin clinics.
We are looking for a progressive leader who combines strong people management skills with business acumen, operational excellence and a passion for innovation. This role is ideal for someone who enjoys leading teams, implementing change, improving systems and embracing technology to deliver better outcomes for staff, clients and patients.
As a key member of our leadership team, you will work closely with the Managing Director, Office Manager and Nurse Leaders to drive clinic performance, support staff development and contribute to the future growth of the organisation.
Key Responsibilities
-Leadership & Team Development
-Lead and support veterinary, nursing and administration teams.
-Foster a positive, accountable and high-performing workplace culture.
-Support recruitment, onboarding, performance reviews and staff development.
-Coach and develop emerging leaders within the organisation.
Operational Excellence
-Oversee day-to-day operations across both clinics.
-Ensure efficient workflows, resource allocation and service delivery.
-Develop and improve policies, procedures and business systems.
-Monitor and improve operational performance.
Technology, Systems & AI
-Champion the adoption of technology and digital solutions across the business.
-Identify opportunities to utilise AI and automation to improve efficiency and client service.
-Drive continuous improvement through better use of practice management software, reporting systems and business intelligence tools.
-Support staff in developing confidence and capability with technology.
Financial Management
-Oversee financial reporting, banking reconciliation and BAS preparation.
-Monitor business performance and key operational metrics.
-Identify opportunities to improve profitability and efficiency.
-Support strategic business planning and growth initiatives.
Client Experience
-Ensure outstanding service standards across all client touchpoints.
-Manage complex client concerns and feedback professionally.
-Support initiatives that strengthen client engagement and retention.
About You
You are a confident leader who enjoys bringing people together, solving problems and implementing meaningful change.
You will ideally have:
-Previous leadership experience in veterinary, healthcare or service-based industries.
-Demonstrated success managing and developing teams.
-Strong financial and operational management capability.
-Excellent communication and stakeholder management skills.
-Advanced computer literacy and confidence working with business systems.
-Experience implementing new technology, systems or process improvements.
-Strong interest in AI, automation and innovation.
-Ability to balance strategic thinking with hands-on operational leadership.
Why Join West Gippsland Vet Care?
-Be part of a growing and progressive veterinary organisation.
-Influence the future direction of the business.
Lead meaningful improvement and innovation projects.
-Work alongside a collaborative leadership team.
-Access ongoing professional development opportunities.
-Competitive salary package based on experience.
How to Apply
If you are excited by the opportunity to lead people, drive innovation and help shape the future of veterinary care in West Gippsland, we would love to hear from you.
Please submit your application, including a cover letter and current resume, to:
[email protected]
To learn more about West Gippsland Vet Care, visit:
www.wgvc.com.au
For a confidential discussion about the role, please contact our team on:
(03) 5623 4822
Applications will be assessed as they are received, and early applications are encouraged.