05/02/2026
Community Announcement - Change to Services
To our valued clients,
Chinchilla Vet Services would like to sincerely thank you for your continued trust, loyalty, and support of our clinic and team.
We are writing to advise of some temporary changes to our service availability due to ongoing staffing limitations within the veterinary industry and locally within our practice. Despite extensive efforts to recruit and maintain adequate staffing levels, we are currently operating with reduced clinical capacity.
As a result of these constraints:
▪️Our clinic business hours will be 8:00am to 4:30pm, Monday to Friday
▪️No after-hours (AH) services will be offered
▪️No weekend clinics will be offered until further notice
We understand the impact these changes may have and sincerely appreciate your patience and understanding during this period. Please be assured that we remain committed to providing the highest standard of care within our operational capacity.
These changes have not been made lightly. We recognise the important role our clinic plays in supporting animal health and welfare within the Chinchilla and surrounding communities, and we understand the concern and inconvenience this may cause. However, these measures are necessary to ensure we can continue to provide safe, high-quality care while also supporting the wellbeing and sustainability of our veterinary team.
We will continue to offer services during our normal operating hours for both emergencies and routine care cases, and we remain committed to providing the highest standard of care possible within these hours.
Emergency and After-Hours Care Options
In urgent or emergency situations outside of our available hours, please consider contacting one of the following veterinary hospitals that provide emergency services and are well-equipped to assist both over the phone and at clinic:
🔹️RED Vets – 24-hour emergency veterinary service; call (07) 4602 0652
🔹️ UQ VETS ‑ Small Animal Hospital 7am to 10pm; call (07) 5460 1788
🔹️ Darling Downs Vets – Equine Hospital; call (07) 4691 9000
We will continue to actively review our staffing capacity and operational capabilities and will communicate any changes as soon as they occur. Our goal remains to reinstate expanded services as soon as it is safe and sustainable to do so.
Thank you for your understanding, patience, and continued support during this challenging period. Your kindness and cooperation mean a great deal to our team.
If you have any questions, please do not hesitate to contact our clinic during business hours.
Warm regards,
Dr. Carla Baericke (Director) & The Team at Chinchilla Vet Services