26/10/2026
Time to get serious. Sorry if this offends anyone! But I am done!
I work mostly by myself now! And when I do have staff, I have to pay an hourly rate.
So, when you are late. That messes me up. It either eats into the next clients appointment (which isnt fair) or I have to pay staff to sit around waiting for you to turn up! I may have to start placing a late fee to the groom. I appreciate the phone call or message advising me that you are running late, which can help.
If you cancel within 24hours of your appointment I am unable to fill your appointment. This costs me money. I may have contracted staff to be here for that appointment. Again, costing me money.
If you dont show up. (Which happens alot!!) That also costs me money, for all of the same reasons.
I am a small business that has no supplementary income. Your dog groom pays my mortgage, business expenses and the cost of living. (I budget my expenses upon the clients that are booked in for that week)
So, if you are late. If you cancel. Or if you are a no show. YOU WILL be charged the FULL COST of your appointment.
I am sorry to be blunt or rude. But this has to stop!