Urban Utilities

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Urban Utilities

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We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

30/10/2026

Summer is our favourite time of year, but it’s also our busiest!

Peek inside how we prepare the network for extreme weather so that you can keep cool and hydrated alllll summer long!

29/10/2026

South East Queensland is growing rapidly. Over the next two decades, the number of customers we serve is expected to grow by more than 500,000.

We need to expand our water and wastewater infrastructure so these new families, businesses and communities can access the essential services they need.

But when we talk about new infrastructure, what do we actually mean?

Here are the specifics on the types of infrastructure investments we’ll need to make to ensure our water and wastewater network can keep pace with such rapid growth.

Read more at https://urbanu.com.au/OurPlan

28/10/2026

Answering a popular question in the contact centre: how do you report a water burst?

The best way to report a fault is online at https://urbanu.com.au/report-a-fault

While we’re always on the lookout across our network for bursts, we can’t always see what’s happening in every section of pipe. That’s why we value the support of our community to help us identify and report bursts as quickly as possible.

A big thank you from Jai, Phuong and our frontline teams!
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27/10/2026

Our crews are ready to respond around the clock. And that all starts with having the right tools and gear out on the road!

Whether it’s a burst or blockage, big or small, you can rely on us to keep water flowing and wastewater going.

27/10/2026

We put the call out for schools to create an epic, water-themed library display as part of our National Water Week competition, and we have loved the creativity this year! 💧

A huge congratulations to Payne Road State School, who have been part of our Water Savvy Schools program since 2023! 🎉 As our winning school, they’ve earned a custom mural painted by local First Nations artist Ambrose Killian from Amiwarre.

We also wanted to share the beautiful poem the students wrote to accompany their National Water Week library display:

We care for water
here at school,
we drink it up
we think it’s cool.

We use it in our vegie garden
and in our school tuck-shop.
We store it in our water tanks
We cherish every drop!

At Payne Road State School
we love water every day.
We protect it and save it
Hooray, hooray!

Well done Payne Road State School!

23/10/2026

Heavy rain is hitting our region hard! With more rainy days ahead, our team shares their tips on how can you help prepare your home.

To reduce overflows in wet weather, our smoke testing team is trying to find and fix where stormwater is getting into our wastewater network.

Learn more here: urbanu.com.au/OverflowReductionProgram

22/10/2026

Water connects everything. And connecting communities is what we do.

This National Water Week, we're reflecting on our role in ensuring new communities have access to the essential water and wastewater services they depend on from day one.

South East Queensland is growing rapidly and we're planning well ahead so we have the infrastructure we need to connect around 12,000 new homes to our network each year over the next two decades.

Meet Olena, one of our Urban Utilities future makers planning today for the communities of tomorrow.

Read Olena’s story: https://urbanu.com.au/UUFutureMakerOlenaChan

19/10/2026

Update Friday 30 October:
While the recent wet weather has eased, this advice remains in place. This post will be updated once sampling confirms the advice can be lifted. For common FAQs or to subscribe to SMS and email updates, visit: urbanu.com.au/alert

⚠️ Important advice: Please temporarily avoid contact with part of the river between Vic Lucas Park at Bulimba and Colmslie Beach Reserve at Murarrie.

A wastewater release has occurred due to recent heavy rain during a critical project. Activities such as swimming, wading, rowing, kayaking or fishing should be avoided in the impacted area.

We also urge everyone to always follow the advice of authorities to avoid contact with waterways during and after heavy rain.

For more information visit urbanu.com.au/alert

16/10/2026

We love our summers here in South East Queensland – they're renowned and sought-after by people all around the world.

But locals know that you can’t have an SEQ summer without a bit of rain, hail and heatwave thrown in.

Make sure you know what’s fact and what's fiction when it comes to dealing with whatever the season throws our way. Click 'Get Set for Summer' in our bio for all you need to know.

15/10/2026

Not all fire hydrants look like the ones in the movies. 🚒

Across our region, most are underground – identified by yellow lids and road markings. Our crews maintain more than 100,000 fire hydrants, with renewals and regular inspections helping keep them ready for when they’re needed most.

We’re proud to support in the crucial role they play in our shared communities.

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

http://www.urbanutilities.com.au/

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