Live Fish - No Returns, Please choose carefully
Please note, we will not accept any returns on live fish as there is a lot of complexity involved in packaging and shipping of fish. Once we ship your fish we will only guarantee alive on arrival, If your fish dies after 24 hours we will not give any refund or compensation. If to unforeseen circumstances and your fish dies on arrival, we will give y
ou credit. We will need photo and video proof within the estimated arrival time. Please note, every computer screen resolution colour can be different and this in turn can vary the colour of the fish you see on the screen to some degree. We will continuously update our stock, and will not use a generic picture the picture will be of our fish only. We guarantee that all our fish will arrive alive and healthy to you, in the event that a fish does arrive dead , please take a picture of the fish in the shipping bag prior to opening it and once again out of the bag and send the pictures to us. We will then send you a claim form to fill out and will organize refund straight into your account or replacement fish if available.
