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VetSnoot

We help veterinary practices deliver exceptional client experiences that drive revenue and elevate patient care.

24/09/2025

📱 Tired of catching team members scrolling on the clock?
You’re not alone—and a vague “no phones” reminder at the last meeting probably isn’t cutting it.

It’s time for clear, reasonable boundaries that everyone understands. That’s why we’re giving away a FREE Cell Phone Policy Template you can customize for your clinic.

✔️ Sets expectations
✔️ Removes gray areas
✔️ Gives you something official to point to

You’re running a veterinary practice, not a breakroom. Let the policy do the talking for you.

👉 Grab your free copy now: https://21855312.hs-sites.com/veterinary-cell-phone-policy

23/09/2025

🎓 Join us in celebrating Nina, a recent graduate of the VetSnoot Training Academy and Client Service Representative at PetPlex Animal Hospital in Buckeye Lake, OH!

Nina has been part of the PetPlex team for just over a year, and through VetSnoot she’s gained a big boost in confidence when it comes to client communication. Her favorite lesson? Flea & tick prevention—she learned far more than expected and came away with knowledge she can use every day. 🐾

Most importantly, Nina shared this takeaway: “Truly listening and acknowledging clients can make or break any conversation.” 💬

We’re proud to support dedicated client service professionals like Nina! 💪

22/09/2025

Playbooks take the brightest team member and put the qualities that make them great into measurable data that will help you train new people with the same standards of excellence.

19/09/2025

📬 Reminders aren’t just about logistics—they’re about care.
“They don’t care how much you know until they know how much you care.”

✅ Update info at every visit.
✅ Vary reminder types (postcards, emails, texts, calls).
✅ Forward book.
✅ ALWAYS include a clear call to action.

Whether it’s a postcard, a well-timed email with their pet’s name, or a reminder call the day before surgery—each touchpoint helps clients feel seen, supported, and more likely to follow through.

🧠 Learn more in our Level 3 Team Builder course: The Art of Reminders
👉 https://courses.vetsnoot.com/

17/09/2025

🎓 Join us in celebrating Trinity Fields, a recent graduate of the VetSnoot Training Academy and Receptionist/Assistant at Northside Veterinary Clinic in Springfield, OH!

Trinity has been part of the Northside team for almost a year, where she shines in taking care of patients and getting to know clients. Her future goals? Earning her RVT and pursuing her dream of working in a zoo or starting her own business! 🩺🐾

Favorite lesson from the course? Parasites, fleas, & ticks—Trinity loved how the material was broken down clearly, making it easy to understand the different types. She also shared this insight: “Always be understanding to the client & listen. Even when they’re feisty, it’s all because they love & care for the pet.” 💬

At home, Trinity has her golden retriever, Morty, and her kitty, Morris, keeping her company. 🐶🐱

We’re proud to support future veterinary leaders like Trinity! 💪

16/09/2025

What protocols are missing at your practice? 👀

Clear, consistent processes don’t just make life easier for your team—they directly impact client communication and patient care.

👉 Check out our Time-sharing Tips course to learn how to manage it all with less stress and more confidence:
https://courses.vetsnoot.com/courses/time_sharing”

13/09/2025

📅 No-shows happen. But with the right reminder system, they don’t have to.

We’re all busy and so are our clients. That’s why consistent, proactive communication is key to keeping pets on track and improving patient outcomes.

From reminders and callbacks to tracking KPIs and customizing communication, your team can learn The Art of Reminders—and how to apply it with real-world impact.

✅ Create personalized reminders

📞 Schedule and track callbacks

📊 Learn how KPIs drive success

📈 Set clinic-wide goals that make a difference

🎯 Help your team boost connection, compliance, and care.

👉 Explore this and more in our Level 3 Team Builder course:
https://courses.vetsnoot.com/

09/09/2025

📅 We're all busy and so are our clients. When it comes to pet care, missed appointments don’t help anyone. No-shows = lost time, lost revenue, and delayed care.

That’s why reminders matter. Text, email, call, app—you name it.

🐾 Consistent, proactive communication helps keep pets healthy and clients engaged.

Ready to level up your reminder game?

🧠 Learn The Art of Reminders (and more!) in our Level 3 Team Builder course.
👉 https://courses.vetsnoot.com/

04/09/2025

🎉 VHMA Conference 2025 is officially underway! 🎉
We’re all set up at Booth #45 with plenty of goodies and ready to connect. Stop by, grab some swag, and learn how VetSnoot can help your team deliver exceptional client experiences.

📅 September 4–6, 2025
📍 Hyatt Regency New Orleans | Booth #45

03/09/2025

✨ VHMA Conference 2025 is almost here! ✨

We’d love to see you at Booth #45 in New Orleans. Stop by and say hello!

📅 September 4–6, 2025
📍 Hyatt Regency New Orleans
601 Loyola Avenue, New Orleans, LA 70113

27/08/2025

🐾 Why Your Pet Needs Pre-Anesthetic Bloodwork! 🩸

Even “healthy” pets can hide organ issues—pre-surgery blood tests give us the full picture, helping us tailor anesthesia and keep your furry friend safe with fewer risks. Because peace of mind is part of great care!

25/08/2025

A huge thank you to Tristin for this wonderful review! 🙏

Kasey’s customized lesson plans are designed to address the specific needs of each practice, helping new hires gain vital skills and knowledge in the veterinary field. Want training that goes beyond expectations? Visit VetSnoot.com to get started!

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