07/17/2025
Hello everyone, I am writing to inform you of an important update to my deposit and cancellation policy, which will be implemented in response to an increasing number of last-minute cancellations this month. Going forward, a deposit will be required to secure requested dates for services. If cancellation occurs within the same month as the scheduled service, a 25% cancellation fee of the original deposit will be retained. If cancellation occurs within two weeks of the scheduled service, the entire deposit will be forfeited. In cases where cancellation occurs the week of the scheduled service, the full amount will be charged to the client, unless otherwise agreed upon. This policy change is necessary due to the impact that last-minute cancellations have on my business operations. When cancellations occur, I am required to adjust staffing arrangements, decline other client requests, and allocate resources accordingly. I would like to take this opportunity to clarify that Chicc’s Animal Care LLC is a fully operational business with a team of experienced helpers who have been working with me for over a year. Please be assured that all clients will receive the highest level of care, regardless of whether I or one of my helpers provide the service. In all cases, prior to any service provision, a meet and greet will be arranged, and clients will be notified and required to confirm their agreement to this arrangement. If there’s any questions or concerns, please feel free to reach out to me directly and I’ll be happy to answer and address them.
