08/19/2025
We value your time and do our best to communicate if situations arise during your dog's stay with us. We ask that you do the same, and appreciate your open communication! Please take a moment to refresh yourself on our Late and Cancellation Policy. As a company, we will be fully enforcing this policy, and appreciate your cooperation!
📅 Appointment Reminder & Cancellation Policy
Reminders:
72 hours before: First reminder (Confirm with Y or Cancel with N)
48 hours before: Second reminder (if no response to first)
Day before: Final reminder (sent regardless of status)
Confirmations & Cancellations:
Confirm or cancel via reminder text.
To reschedule, text the shop directly at (518) 350-4589 — do not use the automated system.
Late Arrivals:
Please notify us if you're running late.
Arrivals 15+ minutes late without notice may be marked as a no-show and require rescheduling.
No-Show Policy:
1st No-Show: Free
2nd No-Show: 50% of service total due before rebooking
3rd No-Show: Prepayment + 50% no-show fee
4th No-Show: May result in termination of services
New clients who no-show may not be rebooked.
Discretion: We reserve the right to waive fees or no-show marks as needed.
📱 Please ensure we have your current phone number for reminders.
Thank you for your understanding and cooperation!
Important to note: We are CLOSED on Sundays. Any communications sent on Sunday will not be received or reviewed until Monday.
