10/12/2025
Unfortunately, I need to address a false claim that’s been circulating regarding a recent client situation.
An appointment was cancelled on September 12th with roughly 1 hours’ notice and no explanation. I tried to message the client to discuss, but my software later informed me that I was messaging a blocked number and messages to all other clients went through at this time, so, per my cancellation policy (signed on 3 separate occasions by this client), I charged a 50% service fee (my cancellation policy calls for 100% charge, but as a courtesy, I only charged 50%). Later, after hearing from the client, I fully REFUNDED the charge even under no obligation to do so.
He has since continued to make untrue posts, threaten calling the BBB, has left false reviews and comments across all social media platforms, call me a liar, a fraud, a terrible human being, etc.
As a small business owner, I take every concern seriously and always do my best to handle things fairly and professionally. I understand that emotions can run high when it comes to our pets — I care deeply about every dog I groom. However, I won’t allow false narratives or defamatory comments to damage my business or the reputation I’ve worked hard to build.
To my loyal clients — thank you for your continued support and trust. Your kind words, referrals, and understanding mean the world to me and allow Maple’s Luxury Dog Spa to keep serving the amazing dogs and families in our community.
— Kambrie
Owner, Maple’s Luxury Dog Spa
*I have attached proof of refund and other communications
