except for California, Maine, New Jersey, Washington D.C. and need a permit to import to Hawaii and New Mexico. We will not ship an axolotl to any of these states. DOA Policy
If an unfortunate event happens during the shipping process and your axolotl arrives deceased, Steph-Alotl will replace the axolotl or refund your money on the axolotl. Shipping cost is NON-refundable . The customer will be
responsible for shipping cost on the replaced axolotl. All DOA require proof within ONE hour of delivery. Steph-alotl requires video and picture proof of the DOA. If your axolotl dies within an hour after being placed in their new tank, you may be asked to provide that the tank is cycled. UPS guarantee only for 2 day or overnight, not USPS as stated on the website. 2 day UPS guarantee may be voided during the summer when weather is extremely warm and overnight is advised. After one hour of delivery, Steph-Alotl is no longer responsible since we can not control environmental factors. (example heat and cold)
� To hold an axolotl there must be a deposit or fully paid. No axolotl will be held without one.
� Starting January 2022 all axolotls being held will be held for max of 2 weeks. (with a deposit). I can not keep axolotls held for longer then 2 weeks, unless it's a temperature issue with shipping.
- Axolotls must be paid in full the Friday before shipping on that Monday. If not paid in full you will forfeit your Axolotl without warning.
- If there on no individual photos on the website , please purchase an axolotl first and then if you want to see your new Axolotl before shipping please message me after. I've wasted to much time scooping babies out, taking pictures and people just never look at them or don't message me back.
- Please message during business hours to get a faster response, anything after will have to wait for the next business day.
-Stephalotl is NOT responsible for any Axolotls that pass while in your care. Once Axolotls are in their new home we are not responsible for the care, water, temps etc.