Cuddles

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Every booking. Every pet. Handled perfectly. Best-in-class software for modern pet care.
🐾 Grooming • Daycare • Boarding
👇 Start free

08/28/2026

What happens when world-class design meets world-class dog care? Welcome to Dog City NYC in Hudson Yards. 🐾🗽

Created by Related Companies, one of New York’s leading real estate developers, Dog City has three locations serving some of the city’s most sophisticated pet parents. Its Hudson Yards location is set inside the striking, futuristic building designed by renowned architect Zaha Hadid, a breathtaking setting for a thoughtful pet care experience.

From daycare and boarding to grooming, training, walking, sitting, transportation and more, Dog City brings an elevated, full service approach to caring for New York’s dogs. The facility is polished, spacious and beautifully designed, but it’s the customer experience and attention to detail that truly stand out.

We spent the morning there shooting content and exploring what it takes to build and operate an exceptional pet care business. We’ll be sharing insights to help pet parents make better decisions and give entrepreneurs and operators an inside look at the people, systems and details behind great pet care.

Follow along for upcoming content from Dog City + Cuddles. You won’t want to miss it. 🐶🎥

08/26/2026

Visiting our friends 5PointzPetz in Long Island City, NY 🐶🎥

07/01/2026

One intake form may seem simpler.

But for a multi-service pet care business, it often creates more confusion than clarity.

A grooming appointment does not require the same information as an overnight boarding stay. A daycare visit does not come with the same operational needs as a training session.

That is why custom forms work best when they are built around the service itself, not a generic template.

The goal is not to make intake longer. It is to make every question easier to justify.

If your team will not use the answer during the service, that question probably does not belong on the form.

06/29/2026

A good groomer is someone who starts to know your pet as an individual.

They notice how your pet reacts to sensitive areas, how they handle stress or discomfort, how much you have to re-explain from one visit to the next, and how predictable the experience feels over time.

If your groomer remembers your pet’s patterns, communicates clearly, and treats your feedback like useful information instead of an inconvenience, that matters 🔥

06/25/2026

When the first inquiry lives in a text thread, a sticky note, or someone’s memory, new client onboarding is already harder than it needs to be.

The right system helps pet businesses respond faster, collect the right information earlier, and move new clients into the schedule with less back-and-forth.

Fewer missed follow-ups. Better first impressions from the start.

06/24/2026

A longer intake form does not always mean a better intake experience. Sometimes it just creates more friction for pet parents and adds information your team doesn’t actually use.

Better custom forms help you collect the details that make the experience in any pet business smoother and easier to manage.

06/16/2026

Sticking with the same groomer can be a great thing for your pet.
But only when that relationship is actually helping.

A familiar groomer should make each appointment feel more predictable over time. They should remember your pet’s comfort level, share real observations, and help you understand what happened during the visit.

Save this before your pet’s next appointment.

02/05/2026

Thankfully with Cuddles you can skip those dreadful DMs and send clients straight to your website where they can easily view pricing, availability and book online!

01/15/2026

Your time matters 🕐⏳
Take control with Cuddles try it free today.
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Address

Long Island City, NY
11101

Website

http://www.cuddlesapp.com/

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