05/14/2026
Important scheduling information- this email went out to all active clients today 🫶🐾🚐
Dear Clients,
Over the past several weeks, many of you may have noticed that our appointment schedule has been filling several weeks in advance, and some clients have contacted us concerned that our online scheduling portal was not functioning properly. We want to reassure you that the portal is working as intended — our schedule has simply become much busier than anticipated. We are incredibly grateful for the trust and support the community continues to show our clinic, and we wanted to take a moment to let you know what to do if your pet has an emergency or urgent medical need and you do not see any open availability for appointments in the portal. Additionally, we wanted to share a few other updates and make you aware of dates the clinic will be closed in the coming months to aid in scheduling upcoming wellness visits and anesthetic procedures.
We will do our best to squeeze you in as soon as possible, often we can accommodate same day work-ins for sick/ injured pets, so please call (leave a voicemail)/ text/ or email, and we will get back to you as soon as possible.
***What to do if you have concerns about your pet that you do not think can wait until the next open appointment you see in the online pet portal, but it is NOT an emergency:
Call, text, or email us with the concern you are having and when you would like to try to get in to see us. If you call and we are unable to answer, please leave a detailed voicemail and we will return it as soon as we are able. You can also go ahead and book the next available appointment time that you see-- please indicate in the notes on the appointment what your concern is and that you are requesting to be seen sooner than the selected appt (and then- please call, text, or email us to alert us to the concern).
***What to do if your pet is experiencing an urgent medical emergency that you feel they need to be seen for ASAP, including after-hours or weekend urgent care concerns:
Call us (leave a detailed voicemail if is after-hours/ on the weekend) - we will get back to you and let you know if we are available/ in-town to help. Please keep in mind that for after-hours urgent care/ emergency visits, there is an additional fee (see our website for more information) and that you will need to transport the pet to us at the parking location (117 W 10th street). We do update our voicemail recording to indicate when we are unavailable to help due to being out of town, so please listen to the recording carefully.
*Please also note that we will have our phones on “do not disturb” after 9pm and that our availability is often subject to childcare availability and our children’s extracurricular activities/ other family commitments.
Upcoming known Closure Dates through the summer:
We will be closed and out of town/ unreachable this weekend (5/15-5/17) and June 13-21.
We will also be closed Monday 5/25 in observance of Memorial Day and Friday 7/3 in observance of the 4th of July.
Thank you for taking the time to review this information and for your patience and understanding as we continue to work to find solutions that can help maximize our availability to best serve you and your pets.
Sincerely,
Dr. Jen & Dr. Paul Sikoski