18/06/2025
Hi everyone,
I wanted to take a moment to address a few important matters regarding Groomingdale’s.
First and foremost, I truly value each and every one of you as a client. Your continued support means the world to me.
Lately, I’ve received a number of requests to personally groom dogs or take on new clients. Unfortunately, I am unable to accept any new clients at this time. However, I have a wonderful team of talented groomers at the shop who have been personally trained by me and would be more than happy to assist you.
With that said, please be aware that if you have an appointment with me and either cancel, no-show, or reschedule, I cannot guarantee when your next appointment will be available. My schedule is very limited, and appointments fill up quickly.
If you are an existing client and are planning to add a new dog to your family, the best thing to do is contact me as soon as possible. Let me know about the new addition and schedule their first appointment in advance—ideally before they’re due for a haircut—to ensure availability when you need it.
I’m committed to keeping everyone as happy as possible, but please understand that I am just one person and can only groom a limited number of dogs each day.
Also, if you’re calling the shop to leave a voicemail about scheduling, please be patient with us. Due to our busy grooming schedule, we are often unable to answer the phone during the workday. Rest assured, we are doing our best to return all calls as soon as possible. One voicemail is sufficient—we truly appreciate your understanding.
Lastly, please note that the other groomers in the shop are currently booking about four weeks out. The best way to secure the time you prefer is to reschedule your next appointment at pickup.
Thank you all for your continued support and cooperation.
Warm regards,
Kristin

