06/19/2025
📝 We’ve Updated Our Holiday & Cancellation Policies! 🎄🐾
At Southlake Pet Care + The Pet Divas, we're committed to giving you peace of mind—and keeping things running smoothly during the busiest times of year!
Here are a few important updates to note:
📅 Holiday Booking Fee
A one-time $25 surcharge applies to visits scheduled on major holidays (like Christmas, New Year’s, Thanksgiving, July 4th, and more).
💳 Deposits
Overnights: 50% deposit required
Bookings over $400: 30% deposit
Subscribers: Deposits are fully credited to your account
Deposits help secure your booking and ensure sitter availability!
❌ Cancellations
7+ days’ notice: Full credit
3–6 days: 50% credit
Less than 48 hours: Deposit is forfeited
🎁 Holiday Bookings
Holiday periods = 1 week before and 1 week after each major holiday.
Require a 50% deposit
14+ days’ notice: Full credit
8–13 days: 50% credit
Under 7 days or after sitter arrival: Deposit is forfeited, and the visit that we arrived to is billed.
These updates help us better prepare, staff, and serve you—especially during the most in-demand seasons. ❤️ Thank you for being part of our pet care family!
📲 Reach out if you have any questions or would like to confirm your upcoming bookings.
**Any existing invoices are not subject to the new policies.
**As of June 18th, 2025 all new invoices will be subject to the new policies.