10/23/2020
Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.
*******The expected shift is 11:20 am to 8:05 pm, Monday through Friday. *******
Bi-Lingual major plus
Work will be onsite to start (training) and if COVID continues work remote will be allowed
PRIMARY RESPONSIBILITIES:
Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.
MINIMUM REQUIRED QUALIFICATIONS:
HS Diploma or GED Equivalent.
Good computer/typing skills.
Excellent communication skills.
Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.
DESIRED QUALIFICATIONS:
Bilingual (Fluent in Spanish and English, both written and speech).
Prior call center experience.
Customer service experience.
Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.
Must be US Citizen and be able to pass a background check
