
01/05/2025
Combined emergency on call services Canterbury Equine Clinic & Prebbleton Veterinary Hospital.
Dear Equine Clients,
We are writing to inform you about an update to our on-call emergency services that will benefit both our valued clients and our dedicated veterinary team. As you know, our veterinarians work tirelessly to provide the highest standard of care for your animals, often under challenging circumstances. With the ongoing veterinary shortage, it has become even more important to ensure that our team is given the opportunity to maintain a healthy work-life balance.
To help support this, we have been trialling a shared emergency on-call service within our practices Canterbury Equine Clinic and Prebbleton Veterinary Hospital. This initiative allows our
veterinarians to take well-deserved breaks while still ensuring that you have access to reliable emergency care.
We are pleased to inform you that we will be continuing with this shared service moving forward, as it has proven to be an effective and sustainable solution.
This collaboration will ensure that, in the event of an emergency, a qualified veterinarian will always be available to provide timely and expert care for your equine companions, while allowing our
veterinarians the opportunity to recharge and maintain their well-being.
We kindly ask that you pre-organise any non-urgent matters with your primary practice prior to the weekend. The on-call emergency line is solely for urgent matters requiring immediate attention.
To support our team’s well-being and ensure they have time to rest and recharge, we kindly ask that all communication be limited to business hours (8:00 AM – 5:00 PM) for routine matters.
Additionally, we respectfully request that you refrain from contacting team members via their personal social media accounts. For any enquiries or communication, please use the official
practice channels—phone, email, or our clinic’s social media profiles.
Canterbury Equine yard staff are available to help you pick up and drop off horses between 8 -10am and 4-5pm on both Saturday and Sunday, but again, please organise prior to the weekend.
Rest assured; nothing will change for you in terms of accessing emergency care. If you require assistance, simply call your primary clinic’s emergency number, and you will be promptly connected to the on-call veterinarian, who will be ready to assist you.
Finally, please be advised that if you require a telemedicine consultation with our on-call emergency veterinarian, applicable charges will apply. These consultations are provided to offer
immediate advice and guidance in emergency situations, and the associated fees help cover the cost of providing these critical services outside of regular office hours.
We appreciate your understanding and continued support as we work together with our partners to provide our emergency services and ensure we can continue providing the best care possible for
your animals.
Should you have any questions or concerns, please don’t hesitate to contact us.
Thank you for entrusting us with the care of your animals.
Kind regards,
Canterbury Equine Clinic and Prebbleton Veterinary Hospital.