Udang & Rawang – Open daily
📍 Cheng & Ayer Keroh – Closed on Wed
🕥 Operation Hours: 10:30 AM – 6:45 PM
🍽 Lunch Break: 2:00 PM – 3:00 PM (Friday: 1:00 PM – 2:30 PM)
THE RIGHT VET SDN BHD (1182503-P) By accessing or using our website, you agree to comply with these terms.
1. General Information
Afiyahvet is a veterinary service provider located in Malaysia. Our website provides information about ou
r services, appointments, and pet care advice. The content on this website is for informational purposes only and should not replace professional veterinary consultation.
2. Use of Website
• You agree to use this website for lawful purposes only.
• You shall not use this website to distribute harmful software, spam, or engage in unlawful activities.
• Afiyahvet reserves the right to modify or discontinue any part of the website without prior notice.
3. Appointments & Services
• Appointments can be booked via our website, phone, or in person at our clinic.
• Cancellations must be made at least 24 hours before the scheduled appointment.
• Afiyahvet reserves the right to refuse service in cases of inappropriate behavior or violation of these terms.
4. Payments & Refunds
• Payments for services must be made in full at the time of service unless otherwise stated.
• Refunds are subject to Afiyahvet’s discretion and will only be processed in cases of service failure.
• Prices for services are subject to change without prior notice.
5. Limitation of Liability
• Afiyahvet strives to provide accurate information but does not guarantee that all content is error-free.
• We are not liable for any indirect damages, losses, or injuries resulting from the use of our services or website.
• Pet owners are responsible for following all post-treatment care instructions provided by Afiyahvet.
6. Privacy Policy
• We collect and store personal information as per our Privacy Policy.
• Your information will not be shared with third parties except as required by law or for service fulfillment.
7. Intellectual Property
• All content, logos, and materials on this website are the property of Afiyahvet.
• You may not copy, modify, or distribute any content from our website without prior written consent.
8. Governing Law
• These Terms & Conditions are governed by the laws of Malaysia.
• Any disputes shall be resolved in the courts of Malaysia.
9. Changes to Terms & Conditions
• Afiyahvet reserves the right to modify these terms at any time.
• Continued use of our website after changes are made constitutes your acceptance of the revised terms. If you have any questions about these Terms & Conditions, please contact us at:
Afiyahvet
Phone: +60182496500
Email: [email protected]
Website: https://www.afiyahvet.com/
Thank you for choosing Afiyahvet for your pet care needs! Privacy Policy
At Afiyahvet, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, contact details, address, email, and payment details.
• Pet Information: Pet name, breed, age, medical history, and treatment records.
• Website Usage Data: IP address, browser type, and browsing behavior on our website.
2. How We Use Your Information
We use your information for the following purposes:
• To schedule and manage appointments.
• To provide veterinary services and medical records.
• To process payments and invoices.
• To send updates, reminders, and promotional materials (with your consent).
• To improve our website and customer experience.
3. Data Protection & Security
• We implement strict security measures to protect your personal data from unauthorized access.
• Only authorized personnel have access to sensitive information.
• While we strive to protect your data, no online transmission is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell or rent your personal information. However, we may share data with:
• Veterinary specialists or referral clinics, if required for your pet’s care.
• Payment processing providers for transaction purposes.
• Legal authorities if required by law.
5. Cookies & Tracking Technologies
• Our website may use cookies to enhance user experience and analyse website traffic.
• You can disable cookies in your browser settings, but some website features may not function properly.
6. Your Rights & Choices
• You may request access, correction, or deletion of your personal information by contacting us.
• You may opt out of marketing emails at any time.
7. Retention of Data
We retain your personal and pet-related data for as long as necessary to fulfill our services and comply with legal obligations.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
9. Changes to Privacy Policy
Afiyahvet reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date. If you have any questions about these Privacy Policy, please contact us at:
Afiyahvet
Phone: +018-2496500
Email: [email protected]
Website: https://www.afiyahvet.com/
Thank you for choosing Afiyahvet for your pet care needs! Delivery Policy
At Afiyahvet, we aim to provide a seamless and reliable delivery service for pet medications, pet food, and other veterinary-related products. This Delivery Policy outlines our shipping procedures, timeframes, and conditions.
1. Delivery Coverage
• We currently deliver within Malaysia.
• Delivery availability is subject to serviceable locations and courier partners.
2. Order Processing & Shipping Time
• Orders are processed within 1-2 business days after confirmation of payment.
• Delivery times vary depending on location but typically range from 3-7 business days.
• Urgent or same-day deliveries may be available within specific areas at an additional charge.
3. Delivery Charges
• Standard delivery charges apply and will be displayed at checkout.
• Free delivery may be available for orders above RM300.
• Additional charges may apply for express or out-of-service area deliveries.
4. Tracking & Notifications
• Once your order is shipped, you will receive a tracking number via email or SMS.
• Customers can track their orders through the designated courier service.
5. Failed Deliveries & Redelivery
• If delivery is unsuccessful due to incorrect address details or recipient unavailability, redelivery charges may apply.
• Orders not claimed within working hours, 8 AM to 5 PM may be cancelled without a refund.
6. Damaged or Missing Items
• If you receive damaged or incorrect items, please notify us within 48 hours of delivery.
• We may request photo evidence and arrange for a replacement or refund as deemed appropriate.
7. Returns & Refunds
• Returns are only accepted for defective or incorrect products.
• Perishable items such as pet food and medications are non-returnable unless damaged upon arrival.
• Refunds will be processed within 7-14 business days upon approval.
8. Changes & Cancellations
• Orders can only be cancelled before they are processed for shipping.
• Once shipped, orders cannot be modified or cancelled. If you have any questions about these Delivery Policy, please contact us at:
Afiyahvet
Phone: +6018-2496500
Email: [email protected]
Website: https://www.afiyahvet.com/
Thank you for choosing Afiyahvet for your pet care needs! Cancellation & Return Policy
At Afiyahvet, we strive to provide the best services and products for your pets. This Cancellation & Return Policy outlines the procedures for canceling appointments, returning products, and refund eligibility.
1. Appointment Cancellations
• Customers must cancel appointments at least 24 hours before the scheduled time.
• Late cancellations or no-shows may be subject to a cancellation fee.
• Emergency cancellations will be considered on a case-by-case basis.
2. Product Cancellations
• Orders can be canceled before they are processed for shipping.
• Once an order has been shipped, it cannot be canceled.
• To request a cancellation, please contact us as soon as possible.
3. Return Policy
We accept returns under the following conditions:
• The product is defective, damaged upon arrival, or incorrect.
• Returns must be requested within 7 days of receiving the product.
• Items must be unused, in their original packaging, and in a resalable condition.
• Perishable items such as pet food and medications cannot be returned unless they are damaged upon arrival.
4. Return Process
• Contact us at [email protected] to initiate a return request.
• Provide your order details and reason for the return, along with photo evidence if applicable.
• Approved returns must be shipped back to us at the customer’s expense unless the return is due to an error on our part.
5. Refund Policy
• Refunds will be processed within 7-14 business days upon receiving and inspecting the returned item.
• Refunds will be issued via the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.
• If a replacement is preferred, we will arrange for a new product to be shipped.
6. Non-Returnable & Non-Refundable Items
• Opened or used pet food and supplements.
• Prescription medications.
• Personalized or special-order items.
• Services already rendered (e.g., consultations, treatments, or grooming services).
7. Modifications to Policy
Afiyahvet reserves the right to modify this policy at any time. Updates will be posted on our website with an updated effective date. If you have any questions about these Cancellation & Return Policy, please contact us at:
Afiyahvet
Phone: +6018-2496500
Email: [email protected]
Website: https://www.afiyahvet.com/
Thank you for choosing Afiyahvet for your pet care needs!
