11/11/2026
A LITTLE MESSAGE FROM ME 🧡🐾
Firstly, I want to say a heartfelt thank you to everyone who puts their trust in me to help with their puppies and dogs, whether that’s learning the basics, developing new skills or working through more challenging behaviours.
I’m incredibly grateful for your continued support.
As many of you know, I’m always kept busy, but 2026 has been an exceptionally busy year. The number of enquiries I receive continues to grow, as does the demand for ongoing training and support.
It’s wonderful that so many people are seeking help for their dogs, but it does mean that I’m sometimes taking a little longer than I’d like to respond.
So I thought it might be helpful to explain how best to contact me, and why I’ve had to establish a few boundaries around communication.
📧 EMAIL IS ALWAYS BEST
Email is by far the easiest and most efficient way for me to manage enquiries, keep track of conversations and ensure that nobody gets overlooked.
When you email me, you should receive an automatic acknowledgement. This confirms that your email has been received, although it doesn’t necessarily mean I’ve had an opportunity to read it yet.
Please also include a clear subject line to help me identify your message and reduce the chances of it being mistaken for spam.
For example:
* Puppy Training Enquiry – Hector
* Private 1:1 Training – Reactive Dog
* Existing Client – Training Question
* Class Booking Enquiry
📞 PHONE CALLS & VOICEMAILS
At the moment, I’m simply unable to accommodate general telephone enquiries.
The difficulty with telephone conversations is that what starts as a quick 10-minute chat can very easily develop into a much longer discussion about training and behaviour.
And I completely understand why! We all love talking about our dogs, and when something is worrying you, naturally you want to explain what’s happening.
But those conversations require time, attention and often professional guidance. They’re essentially consultations, and it’s important that I give them the appropriate space rather than trying to squeeze them between appointments.
If you call my mobile, you’ll hear a message asking you to contact me by email instead. If something is genuinely urgent, please do leave a voicemail.
💬 WHATSAPP, TEXT MESSAGES & SOCIAL MEDIA
With Facebook Messenger, Instagram, WhatsApp, SMS and iMessage, there are now so many different ways to contact someone!
Unfortunately, when messages arrive from multiple directions, keeping track of every conversation becomes incredibly difficult.
I would therefore be really grateful if you could use email for training enquiries and general correspondence, rather than messaging me through these other channels.
It helps me keep everything organised and makes it much less likely that something important will be missed.
🧡 WHY THE PERSONAL APPROACH MATTERS TO ME
This is probably the most important part of my message.
I really don’t want North Norfolk Dog Training to become a business where every interaction is managed by automated systems or AI-generated responses.
I genuinely enjoy reading your emails, learning about your dogs, understanding your individual circumstances and responding personally.
When you contact North Norfolk Dog Training, you’re communicating directly with the person who will be working with you and your dog.
It’s something I value enormously, and I hope it’s something you value too.
But there’s a reality to running a small, independent business this way.
Alongside delivering training sessions, I’m also managing enquiries, preparing individual training plans, writing reports, developing classes, studying, keeping up with administration and everything else involved in running the business.
And there’s only one of me!
I can’t always respond as quickly as an automated system, and occasionally you may have to wait a little longer for a reply.
A LITTLE PATIENCE GOES A LONG WAY 🧡
One thing I’m learning is that setting boundaries isn’t about being less helpful or less approachable. It’s about making sure I can continue offering the level of care, attention and professional support that I believe every customer deserves.
I would much rather take a little longer to give you a thoughtful, personal response than rush through an enquiry simply to clear my inbox.
So, if you’re waiting to hear from me, please bear with me. Your enquiry matters, and I will get back to you as soon as I reasonably can.
Thank you for supporting my little business, respecting my working boundaries and, most importantly, trusting me with your wonderful dogs.
I’m a dog trainer, a business owner and a human being, not a robot! 🐾🧡
Thank you for reading,
Martina