05/01/2026
📢 Important Updates for PAP Clients – 2026
As we head into 2026, there are a few updates to how we work at Performance Animal Physiotherapy.
✨ Our prices are not increasing — but some processes are changing to keep things fair, consistent, and sustainable.
What’s new:
1️⃣ Client Registration & Continuation Form
All clients will be asked to complete an updated form so details, consent, and records remain up to date.
2️⃣ Updated Payment Terms
New payment terms apply to all bookings. Please ensure these are read and accepted before your next appointment.
3️⃣ Online Bookings
Appointments are requested via the PAP Members Portal, where you can also view and manage bookings, treatment plans, and payments.
4️⃣ Single Sessions vs Annual Treatment Plans
• Single Sessions (PAYG) remain available at full price (no discounts).
• Annual Treatment Plans (Gold, Silver & Bronze) continue to offer excellent value, rewarding loyalty and supporting your horse’s long-term care.
5️⃣ Deposits
A £20 deposit is required to secure bookings for clients not enrolled in an Annual Treatment Plan or paid-in-advance INDIBA package.
6️⃣ Payments
Card details will be held securely on file for all new clients. Payment is due at the time of treatment by card or bank transfer. Tap to Pay is now available.
7️⃣ Travel fee added according to your zone and tier
Additional charges to any Treatment Plan such as extra services, products and travel fee payable at time of each appointment.
8️⃣ Cancellation Policy Reminder
Please be mindful of our cancellation notice periods (48 hours) and applicable fees so we can manage the diary fairly for all clients.
Thank you for continuing to trust us with your horses — it’s a privilege to support you on your journey 🐴
If you have any questions, just drop us a message.