12/05/2026
Jumping on my friends post.
Repeat/late cancellations affect small businesses like myself a lot more than people realise.
As we are licensed boarders, we are limited by the council to how many dogs we can give care to at any one time. So when we have multiple cancellations, the likelihood of us being able to fill that at short notice is low, due to turning away customers previously for that spot.
If I was a millionaire I would love to wavier the policy and not charge, however I am not and also have bills like everyone else.
I don’t like to make moaning posts (all about the dogs and their cuteness) but with summer coming and one of the busiest times for boarders, it’s just a little reminder.
As always thank you to all my regular and repeat customers 💕 🐶
Over the last few weeks we have experienced several cancellations for a variety of reasons. We completely understand that things can happen unexpectedly, however we kindly ask that our cancellation policy is respected at all times.
Our policy is in place to protect the business. When bookings are cancelled without payment being made within the agreed cancellation period, this leaves both myself and Amy out of pocket, despite still having bills and business costs to cover just like everyone else.
All customers have signed and agreed to this policy, so if you do need to cancel, please refer back to the agreement regarding any charges that may apply.
Going forward, anyone who cancels within the chargeable period and either refuses payment, repeatedly questions the policy, or requires constant chasing for payment, will unfortunately be removed from the books and we will no longer be able to care for their dog.
This has been an ongoing issue and we appreciate the understanding and respect from those clients who continue to support our small business and our time
Thanks Duke & Co
