23/10/2026
Unfortunately it seems that I may have to implement either a non refundable deposit or full payment at the time of booking for future bookings. I will also be changing my T&C's, so if you are a new or current client I will be sending them to you via email over this weekend (24/25 Oct 2026). As always, PLEASE READ them and sign them and send them back to me so I can add it to your file.
The changes will be that;
1) Either there will be a non refundable deposit or you will have to give full payment upon booking,
2) If you need to change or cancel your booking I will need a minimum of 7 days notice not the original 48 hours, as this gives me a chance to offer my room to someone else. If you give me less than 7 days notice then you will not receive the deposit or payment back.
****As a reminder of my current T&C's that if you don't pay the invoice within 7 days of it being received by you (it's sent via email) then I will go to the Small Claims Court.
I appreciate every single one of my clients, and I love ALL my guests, and I am so grateful that you all trust me with your darling rats; but I will not be treated with disrespect when you fail to pay your bill.
Much love,
The Rat Nanny
💜💜💜