24/08/2026
📢 CUSTOMER NOTICE – DROP-OFF & COLLECTION TIMES 🐾
We kindly ask all customers to respect their agreed drop-off and collection times.
We completely understand that sometimes traffic, work or unexpected situations can cause a small delay. However, arriving an hour or more later than your agreed time without letting us know can have a big impact on our day.
We arrange our schedule around every booking. We make sure we’re here and ready for you at the agreed time, and we simply ask for the same respect in return.
Most of us wouldn’t arrive an hour and a half late for a hair appointment, dentist appointment, MOT, restaurant booking or work meeting and expect the appointment to still be waiting for us. Our booked kennel drop-off and collection times should be treated in the same way.
🐶 We may have other customers arriving
🐶 Dogs may be due out for exercise
🐶 Kennels may need cleaned and prepared
🐶 We also have commitments outside of the kennels
If you are going to be late, please send us a message as soon as possible so we can work around it where possible.
We always do our best to be flexible and accommodate everyone, and we really appreciate the vast majority of our customers who arrive when agreed.
Please respect our time as much as we respect yours. ❤️🐾
Thank you,
Dog BNB