07/11/2026
🐾 HAPPY TAILS – A FRIENDLY REMINDER ABOUT BOOKING DEPOSITS & REFUNDS 🐾
Running Happy Tails is something I put my heart and soul into, and I’m incredibly grateful to everyone who trusts me with their beloved pets. ❤️
However, as a small, independently run business, I do need to protect my time, availability and income, which is why I have a clear booking and cancellation policy in place.
📌 Deposits & Booking Fees
🐶 All bookings require a deposit to secure your dates.
🐾 Deposits are non-refundable, as clearly outlined in my booking form and terms and conditions.
🐶 Once a booking is confirmed, those dates are reserved exclusively for you, meaning I may have to turn away other clients.
📅 My Cancellation & Refund Policy
✅ 7 days or more before your booking: Any balance paid will be refunded, excluding the non-refundable deposit.
⚠️ 3–6 days before your booking: 50% of the remaining booking balance will be charged.
❌ Less than 72 hours before your booking: The full booking amount remains payable and is non-refundable.
🐾 Bookings cut short once care has started: Unused days are non-refundable under my booking terms.
❤️ Why is this important?
Happy Tails isn’t just a hobby. It’s my business, my livelihood and something I’ve worked incredibly hard to build.
When a booking is cancelled, particularly an overnight stay, it’s not always possible to replace those dates with another client. This can mean losing several days of potential income.
I completely understand that circumstances change, and I will always try to be understanding and reasonable wherever possible. However, being understanding also needs to work both ways.
📋 Before confirming any booking, I kindly ask all clients to read and understand my terms and conditions. These are provided through my booking form to ensure everything is clear from the beginning.
Any exceptions or goodwill refunds are considered individually and do not change my standard booking policy.
Thank you to everyone who continues to support Happy Tails, respects my time and understands the importance of protecting a small business. Your support genuinely means the world to me! 🐶❤️
Happy Tails – Caring for your pets as if they were my own. 🐾