Please remember that all appointment slots are allocated for you and your dog and therefore no shows or less than 24 hours cancellations will be charged a fee. I am unable to rebook appointment slots at short notice which therefore leaves me at a financial loss.
Groomers, hairdressers, hotels etc have this policy as it is our livelihood at stake and cancellations can make or break our day/ week.
Luckily this is something I don't have to say often 😊
Thank you for your understanding.