22/03/2023
Q1: Where is your factory located?
A1: Guangdong Yizumi Precision Injection Molding and Die Casting Technology Co., Ltd which is located at No.12, Shunchang Road, Daliang, Shunde, Foshan, Guangdong Province, China 528306
Q2: Are you an integrated supplier for injection molding machine, mold, robot and auxiliary?
A2: Yes, we can provide the complete solution line to customer according to customer’s requirement.
Q3: How about the quality control in your factory?
A3: Yizumi has the SOP (Standard Operation Procedure) and all the production step must follow up this SOP. Every machine needs at least automatic running over 72 hours and must be inspected carefully before shipment.
Q4: Will you offer the pre-sales service?
A4: Yes, we have an experienced pre-sales team to support customers not only including machine, mold and auxiliary selection but also water .electrical, machine layout in factory, etc.
Q5: What about the after-service? Will you send your engineer to my country to help commission and install the machine?
A5: Surely, we have many experience technical engineers for oversea service, they would help you install machine and support training to workers also. Currently we provide visit online by video call for the COVID-19.
Q6: What is the delivery time of the machine?
A6: Actually, the delivery time of the machines is depended on the machine options. Normally, the delivery time of standard machine could be within 1-2 month
Q7 : What is the warranty of the machine ?
A7: The whole machine’s warranty period is 12 months and key parts will be depended.
Q8 : Mold trial will be available in Yizumi factory ?
A8： Yes, Customer can send the mold to Yizumi factory and test.
Q9 . Do you provide any spare parts with machine?
A9: Yes, Yizumi will provide one set standard spare parts to customer including heater ,filter, screw head ,screw washer, checking ring ,sealings, etc.
