08/19/2025
I've briefly mentioned before that Luna is on antibiotics for a severe UTI and that her vet wasn't able to help her.
I just want to give a few more details on this as I think it's important for Pet Guardians to know that they have a course of action if they believe their pet has not received the level of care they are deserving of. In fact, I didn't even know this was something I could do until a friend and colleague helped me figure this out (from the other coast of Canada, no less!)
This has all been a learning curve for me and when I learn something, I want to help others learn it too.
Here's Luna's Vet Story:
🐾 Luna was relinquished to me Sunday Aug 3rd. I immediately noticed blood in her urine.
🐾 Monday, the 4th, was a holiday.
🐾 I went in person on Tuesday, with signed relinquishment papers from her previous guardian in hand, along with the vet records her guardian was able to pass along. The Vet office told me that the original guardian needed to phone them themselves, and that once they did so, they would call me
That evening, the OG (original guardian in this case) confirmed with me that they had done so.
🐾 Wednesday afternoon, I called the vet, reiterated my concerns about Luna's health, asked what else we needed to do to get an appointment for her. They created a file for me on the phone but said that that specific administrator could not transfer the dog to my file, only the other admin could. They said they would call me.
🐾 Friday afternoon, I called them again, asking for an appointment and stressing my concerns. I had now seen Luna squat for 3 full minutes after urination, showing that she was in pain/discomfort. They created an appointment for the following Friday the 15th, 10 days after me first contacting them.
🐾 I collected morning urine myself on Monday morning and drove it to them, with Luna with me. I paid for the urinalysis and weighed her and then they told me they "would call in a few hours, definitely by end of day" with the results. I asked them to also email me her file to have a copy to pass along to potential adopters.
🐾 At closing, they emailed her file (she's been with them since she was 8 weeks old) with the EA results included. Words like "crystals" and +'s next to "bacteria" concerned me so I went back to them in person on Tuesday morning, and asked if someone could explain the results to me because I wanted to start Luna on meds asap if needed.
🐾 I was told that the doctor didn't get to look at them yet and that they were in surgery... they'd call me.
🐾 At this point, I just really wanted to ensure Luna had the medical care she needed as soon as possible, so I called my own personal vet and explained the situation, hoping they could squeeze us in.
They were able to see me within 45 minutes, during which time my vet said "With these numbers, it's a significant UTI. She'll need antibiotics for a minimum of 30 days."
🐾 Luna's original vet office called Thursday morning to confirm Fridays appointment, still saying nothing about the UA results. I cancelled as she was already on her third day of antibiotics.
I understand that veterinary medicine is a demanding profession, but patients deserve timely, compassionate treatment, especially when symptoms are urgent. The failure to treat concerns urgently, as well as the lack of communication with me, fell far below acceptable standards of veterinary care, in my opinion. No dog should suffer nearly two weeks after the veterinary hospital they have been trusted with their entire lifetime has been told there was blood in her urine as well as symptoms and signs of pain.
I have made a complaint to the Nova Scotia Veterinary Medical Association.
I urge each and every one of you to do the same if you have faced similar experiences. Again, I understand that veterinarians are often over worked and undervalued, but our pets to not deserve to suffer in pain.
Under the Five Freedoms of Animal Welfare, there were needs unmet by this vet:
1 Freedom from hunger and thirst
2 Freedom from pain, injury and disease
3 Freedom from distress
4 Freedom from discomfort
5 Freedom to express behaviours that promote well-being