07/17/2025
📢 URGENT UPDATE – AUGUST 1, 2025 🚨
ETA: SHIPPING START AGAIN NOW - MASSIVE DELIVERY START ON AUGUST 14, 2025 WORLDWIDE.
SOME ORDERS WILL RECEIVE A REFUND.
If you received a refund but still wish to receive your order, please email us at [email protected], with a clear subject. Please allow us some time to respond, as we are currently handling a high volume of messages.
On July 15, our email system was compromised, and some orders were temporarily marked as canceled.
✅ Rest assured: no orders are canceled at this time.
✅ No payment or sensitive information has been exposed. Shopify Canada protects all data securely and confidentially.
Their team is actively working with us to resolve the situation.
If you previously requested a cancellation, we will proceed with your refund only if your order hasn’t already entered production, as many of our items are handmade and personalized with your horse’s name.
♦️If you need to change your address, horse name, or size, email us at [email protected] with your **associated order email**:
• A clear subject line
• Your order number
💬 We personally review every email linked to an order before shipping to make sure we make no errors, **assure to send a message with any email associated with your order**
**ALL DELAYED ORDERS WILL HAVE ACCESS TO A CREDIT AND COMPENSATION**
A public statement will be shared shortly to explain, in a transparent and human way, everything that has happened over the past few months.
🙏 Thank you deeply for standing with us during this difficult moment. We promise to come out of this stronger for you and your horse.
— The iDoggos Team