06/04/2026
I have a 15 minute late policy as a courtesy to customers before I will have to reschedule an appointment, stuff happens sometimes and generally I understand.
If you have an appointment booked for a set time you should still be making every effort to make it for that time and maybe throw me a heads up if you will run seriously late/right down to the wire, generally I'm willing to work something out. Right now I have a list of people wanting to get in asap and if i don't see or hear from you by that 15 minute mark I am calling someone else in early and booking something else later in the day if I can.
If your appointment is scheduled for 9am and you continuously show up at 9:15 with no heads up and don't have a valid reason I will start shortening how much leeway I give. I've already cut 5 minutes off from when I started because people were abusing it and causing appointments to overlap more than they should have.
I'm pretty flexible if you need to drop off or pick up early or anything like that, and if you give me a shout and let me know stuff has gone sideways I can usually figure something out to still get your dog done in a timely fashion. Just please make every effort to be on time otherwise I will be bumping my late policy down AGAIN.
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