05/08/2025
CANCELLATION POLICY:
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.
K9 Klips and Kuts – Mobile Grooming Cancellation Policy
At K9 Klips and Kuts, I operate as a solo mobile groomer, which means every appointment is carefully scheduled to make the most of my day and travel route. Last-minute cancellations can have a big impact, so I kindly ask that you respect the following policy:
Cancellations & Rescheduling:
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
* Cancellations made with less than 24 hours’ notice may incur a **50% cancellation fee** to cover lost time and travel costs.
* If I arrive and am unable to groom your dog** due to access issues, your dog being unavailable, or behavioural concerns not disclosed ahead of time, a call-out fee may apply.
Why This Policy Matters:
As a single groomer, I can only take a limited number of appointments each day. Late cancellations or missed appointments directly affect my small business and reduce availability for other clients.
Running Late or Changes:
* If I’m delayed due to traffic or unexpected circumstances, I’ll notify you as soon as possible.
* If you need to make minor changes to your appointment time, please reach out early—I’ll always do my best to accommodate.
Difficult or Aggressive Dogs:
For everyone’s safety, it is important to disclose any history of aggression, fear, or behavioral issues before the appointment.
If a dog shows signs of aggression, excessive anxiety, or becomes unsafe to handle, I reserve the right to stop the groom immediately.
In these cases, a partial or full grooming fee may still apply depending on the time and effort already spent.
Dogs that repeatedly cannot be groomed safely may not be rebooked for future appointments.
Thank you for your understanding and continued support.
To cancel or reschedule, please call or text me at 0408658461
Mia, K9 Klips and Kuts
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