
16/07/2025
We’ve noticed a recent increase in calls from areas outside our primary service region, such as Geelong and Ballarat. While we deeply appreciate your concern for wildlife, we’d like to clarify a few important points to ensure we can work together effectively to help our furry and feathered friends.
**1. Legal Limitations:**
As wildlife rescuers, we operate under strict legal guidelines. For example, we are *not permitted* to remove or relocate bats and possums unless they are injured. Additionally, we can’t just relocate animals because they inconvenience you—this is not allowed under the law. These restrictions are in place to protect both the animals and the public, and they apply regardless of where a call comes from.
**2. We Are Volunteers:**
Our team consists entirely of dedicated volunteers. We do not receive payment for our services, and each of us balances this vital work with our personal lives and responsibilities. When you reach out, please keep in mind that we’re doing our best within the limits of our availability.
**3. Respect and Understanding:**
Recently, we’ve faced an uptick in rude behavior from some callers, including hang-ups when we can’t assist immediately. This is disheartening and hinders our efforts. Our volunteers are here to help, but we need your cooperation and respect to do so effectively.
**4. A Request for Patience:**
For all callers, please be patient and kind. We are committed to assisting as many animals as possible, but legal, logistical, and resource constraints sometimes limit our immediate ability to respond. If we can’t help right away, it’s not for lack of care—it’s due to these real challenges.
**5. For Callers Outside Our Service Area and Easily Catchable Animals:**
If you’re calling from outside our primary service area, we always strive to refer you to other rescues when possible. For example, if you're down the Surfcoast, we recommend contacting Surfcoast Wildlife Rescue. In other areas where we don’t know of any smaller rescues, we recommend Wildlife Victoria.
Additionally, if you’re able to safely contain a bird by gently throwing a small towel over it and placing it into a box (with a towel on the bottom for grip), then taking it to a local vet, you can save our team an hour to an hour and a half of travel time. This allows us to focus on other urgent rescues. For other easily catchable animals, please consider doing the same.
We will always strive to assist when we can, but your understanding and support make this challenging work sustainable for our volunteers.
Thank you for caring about our wildlife!
Bannockburn Wildlife Rescue Team
0430 212 653