Short Bark 'n' Sides Grooming Bannockburn

As we are a small salon, day stays are limited and we ask that you request a day stay ahead of time if your dog needs to stay in the salon for more than 4 hours. A day stay fee of $20 will be charged for all dogs staying in the salon for 4 or more hours. Please keep in mind that we are unable to take your dog outside to toilet so be sure to allow them the opportunity before entering the salon.

We do request that you aim to pick your dog up from the salon within 1 hour of being notified that their groom is finished.

No-shows/Cancellations

We offer the courtesy of reminder texts and emails 48 hours before your scheduled appointment so we request the courtesy of timely notification if you cannot make your appointment.

No-shows and cancellations with less than 24hrs notice will be charged a fee of 50% of the service booked. This will be payable before or on the day of the next groom appointment.

3 no-shows or cancellations with less than 24hrs notice will result in no further services being booked for that client.

Fleas/Matting/Behavioural Issues

The presence of fleas or severe matting (found at check in or at any time during the grooming process) will incur extra charges due to time taken, extra cleaning requirements, products used and equipment maintenance costs.

Matting fees may vary from $10-$30 depending on severity and the flea clean up fee is $5-$10 per dog (depending on size of dog) and includes a flea spray to kill any fleas present on the dog and any areas of the salon the dog has been. It is recommended the client uses a flea preventative after the groom to stop the lifecycle of fleas in the home and on the dog.

Any groom that takes longer than the usual allocated time due to behavioural issues, may be charged an additional fee or require an additional appointment at a later date to finish the requested service.

Online Bookings

Please ensure you choose the appropriate groom option for your dog when booking online. This allows us the correct amount of time to complete your dogs groom safely and to a high standard.

Short Bark ‘n’ Sides Doggy Day Spa reserves the right to reschedule an incorrectly booked appointment if there is insufficient time to complete the groom requested on check in, due to error on the client’s part, or a lesser service may be offered. In the case of rescheduling, the client will be charged a no-show/cancellation fee.

If you are unsure which service your dog requires, please call/text/email for assistance with booking.

Photos/Video

Short Bark n Sides Doggy Day Spa may take photos or video of your dog before, during and after their groom and may use these on social media and in advertising. Please let us know if you prefer that we do not use your pet’s photo for these purposes.

Photos are taken at our discretion and are not included in your pet's grooming service, therefore it is not guaranteed your pet will have its photo taken.

Refusal Of Service

Short Bark ‘n’ Sides Doggy Day Spa reserves the right to refuse or cease service to any dog, for any reason, at any time.

This includes dogs that may pose a threat to their own or our safety. This may be due to (but not limited to) age, aggression, anxiety or physical impairment.